How it works. Simply explained.
The process, the fees and everyone’s role. Clear answers to help you get started.
Understanding Kivo
What is Kivo?+
Kivo represents independent restaurants as one buying group. It aggregates their purchasing volume and negotiates better prices and conditions with selected suppliers.
Why can Kivo obtain better prices?+
A supplier can offer stronger conditions when several restaurants represent meaningful, predictable volume together. Kivo turns fragmented demand into one commercial negotiation.
Is Kivo a wholesaler?+
Kivo does not resell or hold products in its current model. Suppliers prepare, deliver and invoice restaurants directly. Kivo invoices its service separately.
Who is Kivo for?+
Kivo works with independent hospitality businesses and suppliers that can support competitive group terms and reliable service.
For restaurants
Do I remain independent?+
Yes. Each restaurant keeps its identity, menu, product choices and business decisions. Kivo only represents the group for purchasing.
Do I have to replace my suppliers?+
No. Existing suppliers can participate if they can support the group’s negotiated conditions and service requirements.
Are group prices guaranteed to be lower?+
We compare equivalent products, quantities, quality, packaging and delivery, including Kivo fees. Actual savings depend on the offers obtained; no fixed saving is guaranteed.
Do I have to buy every product through Kivo?+
No. Kivo develops value category by category, without forcing total purchasing exclusivity.
Will restaurants pay a fee?+
The proposed model is a 2% restaurant fee on purchases excluding VAT made through Kivo, after returns and credit notes. Kivo invoices it separately each month. Terms are confirmed before membership.
For suppliers
Why would a supplier join?+
To access consolidated demand from several qualified restaurants, increase route density and reduce fragmented sales administration.
Who sets the supplier price?+
The supplier proposes group conditions based on expected volume. Kivo negotiates on behalf of participating restaurants.
Do suppliers keep delivery?+
Yes. Suppliers retain their warehouses, vehicles, routes, cut-offs and service standards.
Can customer-specific terms remain private?+
Yes. Account information and negotiated conditions are only shown to the relevant parties.
Does Kivo own the customer relationship?+
No. Kivo represents the buying group and organises the commercial workflow; the supplier remains responsible for fulfilment and service.
Another question?
Let’s talk about your situation and what you need.